Gqeberha

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Job Description: Outreach Nurse

Location: Gqeberha, South Africa

Who We Are: Ubuntu Pathways

Ubuntu Pathways is a nonprofit organization dedicated to breaking the cycle of poverty in Gqeberha, South Africa. It provides a comprehensive support system that includes education, healthcare, and social services, ensuring vulnerable children and families receive the resources they need to thrive. By focusing on long-term impact, Ubuntu Pathways empowers communities to move from crisis to stability and success.

Key Responsibilities

1. Quality Assurance

• Assist the Quality Manager with standards and metrics templates, ensuring consistency and alignment.

• Facilitate training sessions on QMP, update training materials and ensure alignment with policies and procedures. 

• Collaborate with Department Heads to gather input for customer satisfaction and to gather feedback to identify challenges and propose corrective actions, As well as ensuring operational realities are reflected. 

• Monitor the implementation phase of improvement plans, providing data-driven feedback to the Manager with benchmarks.

• Work with the IT Department to finalize secure feedback collection tools and ensure compliance with data protection standards.

2. Quality Control

• Plan and coordinate inspections: Collaborate with the Quality Manager and Administrator to develop strategies, define checkpoints, and prepare resources for inspection readiness.

• Develop and maintain inspection checklists: Oversee checklist standardization, ensure alignment with standards, and incorporate team feedback.

• Train and guide staff by conducting training sessions on inspection methods and compliance expectations, ensuring readiness and consistent application of standards.

• Conduct and document inspections by recording findings accurately, providing actionable feedback, and maintaining clarity in documentation.

• Ensure follow-up and continuous improvement by coordinating with departments to address identified issues and suggest enhancements to processes based on inspection results.

• Compile and communicate regulatory impact reports by summarizing findings and sharing actionable insights with leadership and relevant stakeholders

3. Compliance and Risk Management

• Create and update audit checklists: Develop audit tools in collaboration with the Quality Manager and based on the latest regulatory requirements. Ensure checklists capture operational and compliance-critical elements.

• Train and prepare audit teams: Conduct team training sessions on audit methodologies and compliance expectations. Ensure audit readiness through regular feedback and refresher courses.

• Conduct data protection impact assessments: Work with IT and Department Heads to identify potential vulnerabilities and recommend mitigation measures.

• Conduct data protection impact assessments: Work with IT and Department Heads to identify potential vulnerabilities and recommend mitigation measures.

• Collaborate with departments to propose and monitor improvement initiatives: Gather operational feedback to refine compliance strategies and report progress to the Quality Manager. Facilitate cross-departmental workshops to implement compliance and risk measures.

• Monitor implementation and compliance with updated policies: Support Department Managers in the practical adoption of updated policies and provide regular status updates to the Quality Manager.

• Compile and communicate regulatory impact reports: Summarize findings and share actionable insights with leadership and relevant departments.

4. Document Control

• Develop and update templates, processes, and checklists for record-keeping and document control, ensuring usability and alignment with standards.

• Create record-keeping protocols and ensure they are followed by all departments for consistent and compliant documentation practices.

• Review and process document change requests to ensure accuracy and compliance with organizational policies.

• Conduct periodic audits of document control practices to identify gaps, areas for improvement, and ensure compliance readiness.

• Gather feedback from managers and team leads on document control challenges and opportunities for system enhancement.

Requirements

• Qualification or related qualification in Quality Assurance. 

• Strong communication, negotiation and presentation skills

• Ability to work independently, manage priorities and deliver on targets

• Proficiency in MS Office 

• 3 – 5 Years experience in quality related role. 

Location: Gqeberha 

Start date: 1 July 2025. 

Reporting to: Quality Manager

Contact christinew@ubuntupathways.org for more information