Coffee Shop Coordinator: 12 Month Fixed Term Contract for 28 hours per week

Port Elizabeth

Responsibilities

  • Manage day-to-day operations of the cafe
  • Hire and onboard new wait staff and baristas
  • Train employees on drinks preparation and proper use of coffee equipment
  • Assign rules and responsibilities to employees for operational effectiveness
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service
  • Communicate clearly with all employees to ensure effective store operations
  • Develop strategic action plans for the team to meet operational and organizational objectives
  • Conduct staff performance assessments, providing feedback, and setting challenging goals
  • Identify and address issues in store performance
  • Adhere to employee wage and hourly laws
  • Schedule regular meetings to discuss business development opportunities, as well as any issues
  • Coordinate with vendors and order supplies, as needed (like takeaway cups, coffee, milk and other ingredients)
  • Maintain updated records of daily, weekly and monthly revenues and expenses
  • Ensure all cafe areas are clean and tidy in accordance with sanitation and cleaning standards
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation
  • Obtain customer feedback and make appropriate business developments or changes to meet customer needs
  • Add new menu items based on seasonality and customers’ preferences (for example vegan coffee drinks)
  • Maintain safe and inviting store environment

Working Hours

  • Tuesdays from 07h00 to 14h00
  • Wednesdays from 07h00 to 14h00
  • Thursdays from 07h00 to 14h00
  • Fridays from 07h00 to 14h00

Requirements

  • Work experience as a Cafe Manager or Barista
  • Hands-on experience with professional coffee machines
  • Good math skills
  • Availability to work within opening hours
  • Ability to train and lead
  • Excellent communication skills with the ability to manage and motivate a team
  • Customer service attitude

Educational Requirements

  • High school diploma
  • Additional certification (e.g. in Business Administration or Hospitality) will be beneficial

Salary:

Salary of R21000.00 basic per month is offered. Additional benefits such as medical aid, provident fund, funeral cover, life cover and additional annual leave days are also offered.

Application Information & Method

  • Send your CV via Email to : jobs@panlila.co.za
  • Make sure that your save your CV under your name AND surname.
  • Make sure that you type the name of the job/position that you are applying for the "subject" section of your email.
  • Please include an active and current e-mail address which can be used for communication purposes and which you are happy to receive e-mail information on regarding your application.
  • Please ensure that your CV includes the following information:
  • Late applications will not be considered.
  • If you are not contacted within thirty (30) days after closing date, you should consider your application to have been unsuccessful.
  • Please indicate on your CV whether you have a criminal record, were found guilty of misconduct or have pending criminal or misconduct chargers.
  • Applicants may be subjected to any of the following: a security and credit clearance check, a competency assessment, signing a performance contract on appointment and signing an employment contract on appointment.
  • Notice Period at current place of work.
  • Please indicate two referees. Requirements for referees:
  • must have acted as a supervisor/manager
  • must give permission to act as referee and thus be contacted